Jarvis Runs a Restaurant That Has Had a Lot of Complaints

question 42

Multiple Choice

Jarvis runs a restaurant that has had a lot of complaints from customers lately.Jarvis is a strict manager and prefers to make all the decisions himself.A concerned friend recommends that Jarvis delegate more decision-making responsibility to his employees.Which of the following would be the MOST likely result of Jarvis' delegating responsibility?

• A) Customers will be upset because the restaurant is being run differently.
• B) Customer satisfaction will improve because employees can be more responsive to customer needs.
• C) Customer satisfaction will decrease because employees will make the wrong decisions.
• D) Employees will quit because of the change in Jarvis' management style.
• E) The restaurant will need to increase its prices.

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