Peter Needs to Speak to His Supervisor Before They Sit

question 18

Essay

Peter needs to speak to his supervisor before they sit in on a client call in about an hour.Peter's office is down the hall from his supervisor's office and he's not sure how tight his supervisor's schedule is and whether he has time to talk things over.There are a few controversial issues to be discussed on the call and Peter is anxious to learn his supervisor's point of view on these issues.Which form of communication would be the best way for Peter to communicate with his supervisor: instant messaging,a brief telephone call,face-to-face chat,or e-mail? Explain your answer.

Appreciate the mediators' balancing act – ensuring power balance, controlling the process, and maintaining neutrality to guide parties toward agreement.

Understand the role and impacts of third-party interventions in negotiation processes.

Recognize the differences between mediation and arbitration as forms of dispute resolution.

Identify the conditions under which third-party intervention is appropriate or necessary.

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Definitions:

Self-Interests

The consideration of one's personal advantage or benefit in decisions or actions.

Leadership Effectiveness

The degree to which a leader is able to achieve organizational or team objectives through the direction and motivation of others.

Gender Differences

Variations in characteristics, behaviors, and roles traditionally associated with being male or female in a particular culture.

Laissez-Faire Leadership

A style of leadership that involves the avoidance or absence of leadership.