Which of the Following Is NOT a Function of CRM

question 31

Multiple Choice

Which of the following is NOT a function of CRM software,which would help a company to learn as much as possible about customers and create a meaningful one-on-one interaction with each of them?

• A) personalizing customer e-mail so that it addresses their particular needs
• B) quickly identifying customers who call for customer service
• C) calling customers at their homes to promote the latests products
• D) offering products tailored specifically to customers' needs and desires
• E) suggesting future purchases based on prior purchases or browsing interests

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Definitions:

Pavilion

A light, sometimes temporary, structure used in gardens, parks, and fairs for entertainment or shelter, often elaborately designed.

Lovers' Tryst

A secretly arranged meeting between lovers, often characterized by a romantic or intimate nature.

British Arrival

Refers to the period or event when the British first established their presence in a region, often relating to colonial or exploratory contexts.

17th Century

The period extending from the year 1601 to 1700 in the Gregorian calendar, marking a phase in world history rich in changes in art, science, and power dynamics.