Which of the Following Is NOT a Function of CRM

question 31

Multiple Choice

Which of the following is NOT a function of CRM software,which would help a company to learn as much as possible about customers and create a meaningful one-on-one interaction with each of them?

• A) personalizing customer e-mail so that it addresses their particular needs
• B) quickly identifying customers who call for customer service
• C) calling customers at their homes to promote the latests products
• D) offering products tailored specifically to customers' needs and desires
• E) suggesting future purchases based on prior purchases or browsing interests

---

Definitions:

Xerosis

A medical term for abnormally dry skin, which can result from various factors including environmental and nutritional deficiencies.

Pruritus

Pruritus is the medical term for itching, a bothersome sensation that provokes the desire to scratch.

Alopecia

Hair loss from the scalp or body, which can be temporary or permanent, and can have various causes including genetics, medical conditions, and medications.

Tetracyclines

A class of antibiotics known for their broad-spectrum activity against a variety of bacteria.