CRM Is Part of Why Airlines Offer Frequent Flyer Programs

question 104

True/False

CRM is part of why airlines offer frequent flyer programs to all customers and why credit card companies offer low-interest balance transfers only to certain targeted customers

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Definitions:

Employment Discrimination

Unfair or unequal treatment of workers based on certain attributes such as age, sex, race, or disability, rather than job performance or qualifications.

Genuine Requirements

The legitimate needs or conditions stipulated by a party in agreement or transaction.

Disabilities Act

Legislation that protects individuals with disabilities against discrimination and ensures their access to opportunities and accommodations.

Workplaces

The physical or virtual environments where individuals perform their job duties.