CRM Is Helpful to Organizations Because It Helps Them to Learn

question 63

Essay

CRM is helpful to organizations because it helps them to learn as much as possible about customers and create a meaningful one-on-one interaction with each of them.Discuss some of the ways CRM accomplishes this.

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Definitions:

Groups

Sets of individuals or items categorized together based on shared characteristics or for the purpose of analysis.

One-way ANOVA

A statistical test used to compare the means of three or more independent groups to determine if at least one of the group means is significantly different from the others.

F-ratio

The F-ratio, in the context of an ANOVA test, measures the ratio of variance between groups to the variance within groups, used to identify significant differences between means.

Critical Value

A critical value is a point on a statistical distribution that represents a cutoff used to determine the likelihood of observing a statistic as extreme as, or more extreme than, the observed value.