Discuss How Salespeople Help Build Good Customer Relationships

question 32

Essay

Discuss how salespeople help build good customer relationships.

Calculate a mutual fund's turnover ratio.

Distinguish between mutual funds and hedge funds.

Understand the differences between various types of investment funds and their strategies.

Calculate the return on investments in mutual funds considering front-end loads, expense ratios, and performance.

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Definitions:

Positive Reinforcer

A stimulus which, when presented after a behavior, increases the likelihood of that behavior being repeated.

Reinforce

To strengthen a behavior by providing a consequence that increases the likelihood of the behavior being repeated.

Avoidance Conditioning

A response that prevents the occurrence of a punisher. This increases the probability of a low-occurring response and maintains that response at a high level. The principle of avoidance conditioning states that a behavior will increase in frequency if it prevents a punisher from occurring.

Yelled At

The act of raising one’s voice in a sharp, often aggressive manner, typically as a form of reprimand or expression of frustration towards someone.