Most Researchers Agree That an Attitude Has Three Components

question 101

Multiple Choice

Most researchers agree that an attitude has three components. In the ABC model of attitudes, they are:

• A) attitude, behaviour, conscience.
• B) affect, behaviour, cognition.
• C) affect, behaviour, conscience.
• D) attitude, belief, cognition.

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Definitions:

Customer Cost Analysis

A process of determining and analyzing the costs associated with acquiring and supporting customers.

Time-Driven Activity-Based Costing

A costing method that assigns indirect costs to products and services based on the time required to perform specific activities for those products or services.

Tech Support Department

A division within a company responsible for assisting customers with technical problems or inquiries about products or services.

Customer Cost Analysis

The process of identifying all the costs associated with acquiring and maintaining customers to assess profitability.