Customer Support, Sales Management, and Contact Management Are Key Features

question 79

True/False

Customer support, sales management, and contact management are key features of a Customer Relationship Management system.

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Definitions:

Profitability

A measure of the efficiency and effectiveness of a company in generating profit from its operations.

Accounts Receivable Turnover

A financial ratio that measures how efficiently a company collects cash from credit sales by comparing net credit sales with the average accounts receivable balance.

Net Credit Sales

The total amount of sales made on credit, subtracting returns and allowances.

Accounts Receivable

Money owed to a company by its customers for goods or services that have been delivered or used but not yet paid for.