An Agency Has Not Created a Continuous Quality Improvement Program

question 20

Multiple Choice

An agency has not created a continuous quality improvement program.Which of the following actions should the agency take to help ensure quality care within the institution?

• A) Ensure appropriate policies and procedures are followed.
• B) Employ highly recommended and credentialed professionals to give care.
• C) Use administrative action to ensure that quality care is given to clients.
• D) Write quality care plans for the most typical problems of clients.

Demonstrate the ability to construct and critically assess arguments pertaining to technology and society.

Understand the factors influencing nonroutine collective action according to breakdown theory.

Recognize the challenge of initiating collective action highlighted through specific anecdotes.

Differentiate between routine and nonroutine collective actions.

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Definitions:

Super Division

A unit or segment within a larger organization that exceeds normal expectations or performances.

Service Department Allocations

The process of distributing indirect costs from service departments to producing departments based on their usage of services.

Service Department Allocations

The process of distributing the costs of service departments to producing or operating departments based on their usage of services.

Service Department Charge Rate

The rate at which internal service departments charge other parts of the same organization for the services rendered.