An Agency Is Beginning to Implement a General Approach for Quality

question 10

Multiple Choice

An agency is beginning to implement a general approach for quality improvement.Which of the following activities would the agency most likely implement?

• A) Customer satisfaction is assessed through the use of surveys provided to the client after each appointment.
• B) The health maintenance organization (HMO) provides incentives to personnel who complete in-house programs on customer service.
• C) The institution has received accreditation through The Joint Commission.
• D) The total quality improvement (TQI) team meets to examine how to make the registration process more efficient.

---

Definitions:

Consumerism

The preoccupation with and an inclination toward the buying of consumer goods.

Countercultures

Are subversive subcultures.

Dominant Values

The most widely shared beliefs or norms that guide behavior and expectations within a society.

High Cultures

Pertains to the cultural products and practices considered superior or prestigious in society, often associated with the elite or educated classes.