An Agency Has Not Created a Continuous Quality Improvement Program

question 20

Multiple Choice

An agency has not created a continuous quality improvement program.Which of the following actions should the agency take to help ensure quality care within the institution?

• A) Ensure appropriate policies and procedures are followed.
• B) Employ highly recommended and credentialed professionals to give care.
• C) Use administrative action to ensure that quality care is given to clients.
• D) Write quality care plans for the most typical problems of clients.

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Definitions:

Backstage

A term from sociology, specifically Erving Goffman's dramaturgical analysis, referring to private areas of our lives where we prepare for and recover from the public "performance" of our social roles.

Symbolic Interaction

Refers to the process by which individuals use symbols and language to interact and communicate, creating shared meanings.

Herbert Blumer

An American sociologist known for developing Symbolic Interactionism, a theory that examines how individuals create meanings through social interaction.

Gestures

Non-verbal communication actions performed with parts of the body, often the hands, to convey messages or emotions.