The Existence of a Performance Gap

question 30

Multiple Choice

The existence of a performance gap

• A) should cause management to question their objectives, strategies, and policies.
• B) is not an indicator of problems if it only happens once.
• C) is only the concern of top management because they set the original strategies.
• D) should cause management to look only within the organization to determine the problem.
• E) should signal the immediate need for a layoff.

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Definitions:

Role Playing

A method of training or decision-making where individuals simulate roles and scenarios to explore reactions, decisions, and outcomes.

Videos

Digital recordings of visual images that are played back on screens or monitors.

Alternative Dispute Resolution

Methods of resolving disputes outside of judicial proceedings, such as mediation or arbitration.

Cost-Saving

Measures or practices implemented to reduce expenses and increase efficiency.