The Radical Redesign of Business Processes to Achieve Major Gains

question 3

Multiple Choice

The radical redesign of business processes to achieve major gains in cost,service,or time is called

• A) total quality management.
• B) reengineering.
• C) management by objectives.
• D) action planning.
• E) statistical process control.

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Definitions:

Pay Scale

The range of pay rates from minimum to maximum, set for specific job titles or grades within an organization, reflecting differences in responsibility, skill, and experience.

Groupthink

A mode of thinking within a cohesive group whereby pressures for unanimity overwhelm the members’ motivation to realistically appraise alternative courses of action.

Condemning

Expressing strong disapproval or censure of someone or something.

Status Generalization

A process through which differences in members’ status characteristics lead to different performance expectations and, hence, affect patterns of interaction in groups; the tendency for a member’s status inside a group to reflect his or her status outside that group.