Which of the Following Is Not an Essential Ingredient of TQM

question 2

Multiple Choice

Which of the following is not an essential ingredient of TQM?

• A) intense focus on customer satisfaction
• B) internal as well as external customers
• C) action planning
• D) continuous improvement
• E) accurate measurement of every critical variable in a company's operations

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Definitions:

Store Visit

The act of going to a physical retail location to examine or purchase products or services.

Category Management

An approach to managing the assortment of merchandise in which a manager is assigned the responsibility for selecting all products that consumers in a market segment might view as substitutes for each other, with the objective of maximizing sales and profits in the category.

Merchandise Assortment

The range of products a retailer offers for sale, including the variety of product lines, categories, and individual items, to meet customer demands.

Product Management

The process of developing, bringing to market, and managing a product throughout its lifecycle, from concept to discontinuation.