TQM Is an Operational Philosophy Committed to Customer Satisfaction and Continuous

question 79

True/False

TQM is an operational philosophy committed to customer satisfaction and continuous improvement.

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Definitions:

Conditioning

A learning process by which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit similar responses.

Agoraphobia

An anxiety disorder characterized by an intense fear of places or situations where escape might be difficult or help unavailable, often leading to avoidance of public places.

Stimulus Generalization

The process by which a conditioned response is triggered not only by the conditioned stimulus but also by stimuli that are similar to the conditioned stimulus.

Psychoanalytic

Psychoanalytic relates to a theory and method of therapy that emphasizes unconscious mental processes and childhood experiences in shaping behavior and personality.