Which of the Following Is Not an Essential Ingredient of TQM

question 2

Multiple Choice

Which of the following is not an essential ingredient of TQM?

• A) intense focus on customer satisfaction
• B) internal as well as external customers
• C) action planning
• D) continuous improvement
• E) accurate measurement of every critical variable in a company's operations

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Definitions:

Confidence Level

The proportion of times that an estimating procedure will produce intervals that contain the parameter of interest if the same population is sampled repeatedly.

Precision

The degree to which repeated measurements under unchanged conditions show the same results.

Confidence Interval

A range of values, derived from sample statistics, that is likely to contain the value of an unknown population parameter, expressed with a certain level of confidence.

Confidence Level

The probability, expressed as a percentage, that a parameter lies within a specified range of values, indicating the reliability of an estimate.