The Over-Billing of Customers in Sears's Auto Repair Shops Was

question 15

True/False

The over-billing of customers in Sears's auto repair shops was an example of suboptimization.

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Definitions:

Decentralized Organization

An organizational structure where decision-making authority is distributed among various levels rather than concentrated at the top.

External Change

Modifications or transformations that occur outside an organization and impact its operations, often requiring adaptation.

Informal Groups

Social groups that form naturally within the workplace or social settings based on personal relationships and common interests.

Organizational Structure

The system of rules, roles, and responsibilities within an organization that determines how it operates and achieves its objectives.