The Continual Process of Measuring Products,services,and Practices Against the Toughest

question 99

Multiple Choice

The continual process of measuring products,services,and practices against the toughest competitors or those companies recognized as industry leaders is

• A) total quality management.
• B) benchmarking.
• C) action planning.
• D) reengineering.
• E) management by objectives.

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Definitions:

Participative Corporate Culture

A corporate environment where employees at all levels are encouraged to share their ideas and participate in decision making processes.