You Just Watched Your Employee Handle a Customer Poorly

question 72

Multiple Choice

You just watched your employee handle a customer poorly. How should you respond?

• A) "Can you tell me why you handled the customer that way?"
• B) "I am disappointed with the way you handled the situation."
• C) "You did not follow procedures outlined in the employee manual. I am upset with the way you handled that situation. Can we review that policy together?"
• D) "You handled that customer poorly. Let me show you how to do it correctly."

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Definitions:

Life Span Developmental Theory

A psychological framework that examines the development of individuals through all phases of life, focusing on physical, cognitive, and socio-emotional changes.

Middle Adulthood

The stage of life, typically between ages 40 and 65, characterized by stable career paths, family life, and confronting aging.

Childhood

The period of a person's life from birth until adolescence, characterized by rapid physical, cognitive, and emotional development.

Old Age

A period in the human lifespan characterized by advanced age, typically involving retirement from work and noticeable changes in health and physical functioning.