When Calvin Explained His Problem to Melissa, Her Facial Expressions

question 78

Multiple Choice

When Calvin explained his problem to Melissa, her facial expressions and comments encouraged him to say more. She occasionally restated to make sure she understood what he was saying. Which type of listening response was Melissa exemplifying?

• A) Reflecting
• B) Probing
• C) Deflecting
• D) Advising

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Definitions:

Quality Improvement

The ongoing effort to improve products, services, or processes in terms of efficiency, effectiveness, and flexibility.

Outsourcing Contract

A formal agreement between a company and a third-party provider to perform services or produce goods that are typically performed in-house.

Human Resources Outsourcing (HRO)

The practice of contracting out HR functions to external providers, allowing organizations to focus on core activities.

Outsourcing

Outsourcing is the business practice of hiring external parties to perform services or create goods that were traditionally performed in-house by the company's own employees and staff.