What Should You Do When Practicing Congruent Communication

question 91

Multiple Choice

What should you do when practicing congruent communication?

• A) Blow off steam immediately on getting upset
• B) Never suppress your feelings of anger or disappointment
• C) Match the communication, verbally and nonverbally, to what you are thinking and feeling
• D) Match the communication, verbally and nonverbally, to what others are ready to hear
• E) Match the communication to the other person's thoughts and feelings that were just expressed

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Definitions:

Direct Labor Hours

A measure of the total amount of time workers spend on direct production activities.

Unfavorable

A term often used in finance and accounting to describe results or variances that are worse than expected or budgeted.

Nonfinancial Performance Measures

Metrics used to assess aspects of an organization's performance that are not directly related to financial outcomes, such as customer satisfaction and employee engagement.

Company Performance

An evaluation of a company's financial and operational effectiveness, typically measured by metrics such as revenue, profitability, and market share.