You Just Watched Your Employee Handle a Customer Poorly

question 72

Multiple Choice

You just watched your employee handle a customer poorly. How should you respond?

• A) "Can you tell me why you handled the customer that way?"
• B) "I am disappointed with the way you handled the situation."
• C) "You did not follow procedures outlined in the employee manual. I am upset with the way you handled that situation. Can we review that policy together?"
• D) "You handled that customer poorly. Let me show you how to do it correctly."

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Definitions:

Increased Myelination

The process in neural development where nerve fibers are coated with a protective myelin sheath, improving the speed and efficiency of nerve impulse transmission.

Cerebellum

The part of the hindbrain involved in muscle coordination and balance.

Cortex

The outer layer of the cerebrum, involved in complex brain functions including memory, attention, perceptual awareness, thought, language, and consciousness.

Motor Skills

Abilities required to control the precise movements of muscles with the intent to perform specific physical tasks.