When the Speaker's Message Is Clear, but the Listener Needs

question 2

Multiple Choice

When the speaker's message is clear, but the listener needs more information to understand it, which probe is best?

• A) Elaboration probe
• B) Clarification probe
• C) Repetition probe
• D) Reflective probe
• E) A probe is not best. Use a deflective response.

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Definitions:

Equality Rights

Legal protections ensuring individuals are treated the same under the law, without discrimination based on characteristics such as race, gender, or religion.

Charter

A formal document that establishes the rights, privileges, and purposes of an organization or city.

Dress Code

A set of rules specifying the attire expected to be worn by individuals in certain environments or situations.

CRTC

The Canadian Radio-television and Telecommunications Commission, a regulatory agency for broadcasting and telecommunications in Canada.