In the Process of Trying to Improve Your Employee's Behavior

question 30

Multiple Choice

In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change. That way, no one is surprised. Will you do that next time? " Which of the guidelines for improving behavior have you just followed?

• A) Reprimand
• B) Redirect
• C) Reinforce
• D) Recapitulate

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Definitions:

Fixed-Ratio

A schedule of reinforcement where a response is reinforced only after a specified number of responses have occurred.

Variable-Interval

In the context of operant conditioning, a schedule of reinforcement where a response is rewarded after an unpredictable amount of time has passed.

Instrumental Learning

A type of learning where a behavior is strengthened or weakened, depending on the behavior's consequences, also known as operant conditioning.

Associative Learning

Learning that occurs when a connection is made between two stimuli, or between a stimulus and a response.