In the Process of Trying to Improve Your Employee's Behavior

question 30

Multiple Choice

In the process of trying to improve your employee's behavior, you say to her, "What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change. That way, no one is surprised. Will you do that next time? " Which of the guidelines for improving behavior have you just followed?

• A) Reprimand
• B) Redirect
• C) Reinforce
• D) Recapitulate

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Definitions:

Price Lining

A pricing strategy where a retailer offers a product line at several price points, catering to different customer segments and preferences.

Odd-even Pricing

A pricing strategy that sets prices just below a round number (e.g., $19.99 instead of $20) to make the price seem lower than it actually is.

Customers' Responses

Feedback or reactions of customers to a product, service, or interaction with a business.

Price Lining

A pricing strategy where products or services are grouped into categories based on different price points to target various consumer segments.