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Maria is from Mexico and Elaine is from Canada; they are customer service representatives. At least twice weekly, they get into an argument over how to handle a customer complaint. The most likely source of their conflict is personal differences.
Drive Motivation
An internal state that energizes, orients, and selects behavior to fulfill a need or achieve a goal.
Extrinsic Motivation
Motivation driven by external rewards such as money, fame, grades, or praise, rather than by intrinsic satisfaction in the activity itself.
Intrinsic Motivation
The drive to engage in activities for their own sake, deriving pleasure and satisfaction from the activity itself rather than external rewards.
Biological Motives
Innate drives stemming from biological needs that are essential for survival, such as hunger, thirst, and the need for sleep.
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