Forgiveness Is Enhanced in Organizations When Managers: (1) Acknowledge the Trauma

question 42

Multiple Choice

Forgiveness is enhanced in organizations when managers: (1) acknowledge the trauma, harm, and injustice that their organization members have experienced, but they define the occurrence of hurtful events as an opportunity to move forward toward a new goal; (2) associate the outcomes of the organization (e.g., its products and services) with a higher purpose that provides personal meaning for organization members; and (3) understand that forgiveness requires a tolerance for error and lowered expectations. Which statements are correct?

• A) Statements 1 and 3
• B) Statements 2 and 3
• C) Only statement 1
• D) Statements 1 and 2

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Definitions:

Standard Normal Deviate

Another term for Z-score, highlighting its role in standard normal distribution.

Standard Deviation

Standard deviation is a measure used in statistics to quantify the amount of variation or dispersion of a set of values.

Normal Distribution

A symmetrical, bell-shaped distribution of data where most of the observations cluster around the central peak and the probabilities of values taper off equally in both directions from the center.

Mean

The average of a set of numbers, calculated by dividing the sum of all the values by the number of values.