You Have Been Appointed to Lead an Initiative to Change

question 53

Multiple Choice

You have been appointed to lead an initiative to change the customer greeting process and you find that there is some resistance to the new ideas. Which of the following behaviors should you exhibit to help overcome resistance? (1) Point out how the new process will create better customer relations. (2) Identify people who are strong resistors and force them to comply. (3) Identify and encourage those who agree with your idea and ask them to share their thoughts with others.

• A) Behaviors 1 and 3
• B) Behaviors 2 and 3
• C) Behaviors 1 and 2
• D) All three behaviors

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Definitions:

Speculative Motive

The intent to hold cash or assets in anticipation of future price changes to make a profit.

Money Supply

The aggregate money supply in an economy at a particular time, covering cash, coins, and deposits in checking and savings accounts.

Demand Deposits

Bank accounts from which deposited funds can be withdrawn at any time without any advance notice to the bank.

Treasury Bills

Short-term government securities issued at a discount from the face value and maturing in a year or less, representing a secure, low-risk investment option.