Scenario: Conquering International Fulfillment

question 128

Multiple Choice

Scenario: Conquering International Fulfillment
Jack Damon, a Boston-based entrepreneur, is determined to not make the same mistakes that hindered his former employer. Jack knows that to expand his international sales he must make some changes to how his orders are filled.
-Although Jack has always handled returns on a case-by-case basis, he should ________.

• A) continue with the current system that allows him to consider each situation carefully
• B) accept returns but credit customer accounts slowly to discourage future returns
• C) establish a clear-cut system for customer returns and credits
• D) avoid limiting returns in any way and thus encourage repeat business

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Definitions:

Control Group

In experimental research, a group of subjects that does not receive the experimental treatment and is used as a benchmark to measure the effects of the treatment.

Experimental Group

A group in an experiment that receives the variable being tested.

Metaphors

Figures of speech that describe an object or action in a way that isn’t literally true, but helps explain an idea or make a comparison.

Analogy

A comparison between two or more similar events or things.