Examlex

Solved

Differentiate Between the Primary and Support Activities That Create Value

question 38

Essay

Differentiate between the primary and support activities that create value for a company's customers. How can managers determine whether an activity enhances customer value?


Definitions:

Differential Susceptibility

The idea that people vary in how sensitive (for better or worse) they are to particular experiences, either because of their genes or because of their past experiences. (Also called differential sensitivity.)

Environmental Influences

Factors external to the individual, such as climate, culture, and social conditions, that can affect development and behavior.

Cohort Differences

Variations in characteristics, experiences, or development among groups of individuals who are defined by some shared temporal experience or common life experience.

Industry

The sector of the economy concerned with the production, processing, and distribution of goods and services.

Related Questions