An Emphasis on Continuous Quality Improvement to Meet or Exceed

question 44

Short Answer

An emphasis on continuous quality improvement to meet or exceed customer expectations is called ________.

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Definitions:

Attribution Theory

A theory focused on how individuals interpret and assign causes to others' behavior and their own.

Dispositional Attributions

Explaining someone's behavior by attributing it to their personality or character rather than to external factors.

Situational Factors

Refer to external influences that can impact an individual's behavior and decisions in a given context.

Achievement Attribution

The process of ascribing success or failure to personal or external factors.