Total Quality Management ________

question 11

Multiple Choice

Total quality management ________.

• A) requires the individual to take responsibility for quality
• B) requires that only the team take responsibility for quality
• C) applies to factory workers only
• D) applies to factory and administrative personnel only

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Definitions:

Aggressive Impulses

Innate or instinctual drives that lead to aggressive behaviors, which can stem from frustration or perceived threats.

Defense Mechanism

Unconscious psychological strategies used by individuals to cope with reality and maintain self-image.

Reaction Formation

A defense mechanism in which unacceptable thoughts or desires are expressed as their opposites, often to hide one's true feelings.

Great Admiration

A feeling of profound respect and deep appreciation for someone or something's qualities or achievements.