What Are the Guidelines That Provide the Basis for Quality

question 28

Multiple Choice

What are the guidelines that provide the basis for quality certification called?

• A) WTO standards
• B) ISO 1000
• C) ISO 9000
• D) TQM standards

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Definitions:

Extinction

In psychology, the gradual weakening and eventual disappearance of a conditioned response.

Shaping

A behavioral psychology technique that reinforces behavior closer and closer to a desired goal, used in teaching new behaviors.

Step-by-step Reinforcement

The process of enhancing desired behaviors through a systematic approach that rewards successive approximations of the target behavior.

Insight

A deep understanding of a person or situation, often arrived at suddenly, that clarifies the problem or solution.