An Increase in Disposable Income

question 271

Multiple Choice

An increase in disposable income

• A) shifts the saving function upward.
• B) results in a movement upward along the saving function.
• C) shifts the saving function downward.
• D) results in a movement downward along the saving function.

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Definitions:

Service Quality Standards

Benchmarks established to ensure services meet customer expectations and requirements, fostering customer satisfaction and loyalty.

Delivery Gap

A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.

Positive Word of Mouth

The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.

Empowerment Gap

The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.