As a Determinant of Service Quality,reliability Involves The

question 39

Multiple Choice

As a determinant of service quality,reliability involves the:

• A) consistency and dependability of the service performance.
• B) physical evidence of the service.
• C) willingness or readiness of employees or professionals to provide service.
• D) knowledge and competence of service providers and the ability to convey trust and confidence.

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Definitions:

Cultural Sensitivity

The awareness, understanding, and respect for cultural differences and the ability to effectively interact with people from diverse backgrounds.

Objective

A specific, measurable, achievable, relevant, and time-bound goal that guides actions and decisions in various contexts.

Standardized Procedures

Established methods and protocols used consistently to ensure reliability and validity in processes or experiments.

Debriefing

A process following a research study or assessment where participants are given full information about the purpose and procedures, and any deception is revealed.