Which of the Following Explains the Reason That the Definition

question 72

Multiple Choice

Which of the following explains the reason that the definition of what constitutes good service quality is difficult?

• A) Services are not labor intensive.
• B) Services are examined objectively.
• C) Service quality is measured against performance.
• D) Service quality is measured against standards.

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Definitions:

Reengineering

The radical redesign of business processes to achieve dramatic improvements in critical aspects such as performance, quality, cost, and service.

Deep-Level Diversity

Differences among individuals based on attributes that are less immediately visible, such as values, beliefs, knowledge, and skills, which can influence their perspectives and interactions.

Demographic Characteristics

Quantifiable attributes of populations, such as age, gender, race, and income, often used in analysis and planning.

Structural Characteristics

The attributes and configurations that define the organization, framework, or structure of a system or entity.