As a Determinant of Service Quality,reliability Involves The

question 39

Multiple Choice

As a determinant of service quality,reliability involves the:

• A) consistency and dependability of the service performance.
• B) physical evidence of the service.
• C) willingness or readiness of employees or professionals to provide service.
• D) knowledge and competence of service providers and the ability to convey trust and confidence.

Develop critical thinking skills by evaluating arguments, identifying verbal disputes, and analyzing language’s influence on thought.

Comprehend the evolution of language and its definitions over time.

Recognize the importance of effective communication in various aspects of life including leadership, critical thinking, and personal relationships.

Understand that multiple forms of communication exist beyond language.

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Definitions:

Ethics

A branch of philosophy dealing with what is morally right or wrong, encompassing moral principles that govern an individual's behavior or conducting an activity.

Law

A set of guidelines established and implemented by societal or government bodies to control conduct.

Society

A group of individuals living together in a more or less ordered community with shared laws, traditions, and values.

Sarbanes-Oxley Act

A United States federal law enacted in 2002 to protect investors by improving the accuracy and reliability of corporate disclosures.