_____ Refers to the Service Provider's Efforts to Understand the Customers

question 23

Multiple Choice

_____ refers to the service provider's efforts to understand the customers' needs and then to provide services as best as possible. 

• A) Assurance
• B) Intangibility
• C) Empathy
• D) Quality

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Definitions:

Fixed Dividend

A dividend that is set at a particular amount and does not vary, often found in preferred stocks.

Dividend Yield

A financial ratio that shows how much a company pays out in dividends each year relative to its share price.

Cost of Equity

The rate of return that a company is required to pay out to its equity investors, reflecting the compensation for the risk they undertake.

SML Approach

Security Market Line (SML) approach is a graphical representation in the Capital Asset Pricing Model (CAPM) that shows the expected return of an asset or portfolio at various levels of systemic risk.