The Employees of the Omnibus Library Maintain a Great Relationship

question 54

Multiple Choice

The employees of the Omnibus Library maintain a great relationship with their customers.They recommend new books and magazines to each customer based on their tastes,and preferences and also on the books previously borrowed by them.They even keep track of customer's birthdays and anniversaries and never fail to wish them on their special days.This shows that employees at the Omnibus Library are displaying _____.

• A) assurance
• B) tangibility
• C) uniformity
• D) empathy

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Definitions:

Bladder Exstrophy

A rare congenital condition where the bladder and parts of the urinary tract are exposed outside the body.

Testicular Dysgenesis Syndrome

A condition involving poor development of the testes, leading to infertility, reduced secondary sex characteristics, and increased risk of testicular cancer.

Prenatal Hormonal Variation

Refers to the fluctuations in hormone levels that occur within the womb during pregnancy, which can influence the development and future health of the fetus.

Klinefelter Syndrome

A genetic condition that affects males, characterized by the presence of an extra X chromosome, leading to symptoms such as reduced testosterone levels and fertility issues.