Understanding the Expectations and Requirements of the Customer and Determining

question 7

Multiple Choice

Understanding the expectations and requirements of the customer and determining how well a company and its major competitors are succeeding in satisfying these expectations and requirements are the key issues of: 

• A) troubleshooting.
• B) interim management.
• C) customer satisfaction measurement.
• D) job satisfaction measurement.

---

Definitions:

Management Of Emotions

A process that includes recognising one's emotions and the emotions of others, and using this understanding to guide thinking and behavior.

Quality Of Performance

The degree to which a task or job is carried out with excellence, accuracy, and efficiency.

Intrinsic Motivation

The drive to engage in activities for their own sake and personal rewards, rather than for external rewards.

General Cognitive Ability

The overall capability of the brain to think abstractly, understand complex ideas, solve problems, and learn from experience.