Training That Teaches Employees to Have Good Attitudes Focuses On

question 75

Multiple Choice

Training that teaches employees to have good attitudes focuses on:

• A) specific social techniques, such as eye contact, smiling, and tone of voice.
• B) incentives necessary to give the employees the capability and willingness to provide quality service.
• C) demonstrating the behavior that managers intend to reward employees for performing.
• D) clearly defining the skills the service person must bring to the job.

---

Definitions:

NASDAQ

A worldwide online market for the purchase and sale of securities, in addition to being the reference index for technology stocks in the United States.

NYSE

The New York Stock Exchange, one of the largest stock exchanges in the world, where stocks of publicly-held companies are bought and sold.

TSX

Toronto Stock Exchange, the primary Canadian stock exchange where stocks, bonds, and other securities are bought and sold.

Taxation

The imposition of financial charges or other levies upon a taxpayer by a governmental organization in order to fund various public expenditures.