Frank Asks His Customers to Complete a Survey About the Service

question 73

Multiple Choice

Frank asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements.Frank is focusing on the ____ aspect of total quality management.

• A) continuous quality improvement
• B) strengthening supplier partnerships
• C) customer satisfaction
• D) employee participation
• E) sales improvement

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Definitions:

Dysmenorrhea

The medical term for painful menstrual cramps that can affect individuals during their menstrual cycle.

Menorrhagia

Excessive menstrual bleeding either in the amount or duration of flow, compared to what is normal for the individual.

Dyspareunia

Painful intercourse experienced by women or men.

Amenorrhea

The absence of menstruation in a woman of reproductive age.