The Coordination of Efforts Directed at Improving Customer Satisfaction, Increasing

question 136

Multiple Choice

The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as

• A) a quality concern focus.
• B) total quality management.
• C) total quality development.
• D) total quality commitment.
• E) quality improvement planning.

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Definitions:

Parent Company

A company that holds a controlling interest in one or more subsidiaries, exerting control and influence over their operations.

Subsidiary Company

A company that is completely or partially owned and wholly controlled by another company, which is referred to as the parent company.

Cost Method

An accounting method for investments where the investment is recorded at the purchase cost, without recognizing subsequent changes in market value.

Semiannual Receipt

Payments or incomes that are received twice a year.