The Idea That Satisfaction and Dissatisfaction Are Distinct Dimensions Is

question 56

Multiple Choice

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

• A) the hierarchy of needs.
• B) Theory X and Theory Y.
• C) scientific management.
• D) the motivation-hygiene theory.
• E) the reinforcement theory.

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Definitions:

Deming Management

A management approach based on the principles of W. Edwards Deming, focusing on continuous improvement, quality control, and client satisfaction.

Zero Defects

A management philosophy aiming for the reduction of defects or errors in manufacturing or processes to zero.

Teamwork and Empowerment

The collaborative effort of a group combined with giving individuals the authority and responsibility to make decisions within their areas of expertise.

Crisis Management Program

A crisis management program is a planned and structured approach an organization undertakes to anticipate, assess, handle, and recover from potential crises.