A Client Tells the Nurse That He Read Something About

question 23

Multiple Choice

A client tells the nurse that he read something about "dead space" in an article about emphysema and asks the nurse to explain it to him. The nurse's most accurate answer would be the following:

• A) "Any part of your lungs that contains mucous secretions is called dead space."
• B) "Dead space is an area of your lung that does not participate in air exchange."
• C) "Parts of the lower airway that serve as a conduit for fresh air."
• D) "This is a small area of necrotic tissue that can cause infection."

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Definitions:

Compensation Method

The approach a company takes to remunerate its employees, which can include salary, wages, bonuses, profit sharing, or non-monetary benefits.

Direct Denial

A straightforward rejection or contradiction in sales or negotiations, where a statement or claim is explicitly refuted.

Boomerang Technique

A persuasive strategy where a salesperson turns a customer's objection into a reason to purchase the product or service.

Objection Into Benefit

A sales strategy where a customer's concern or objection is turned into a positive aspect or advantage of the product or service.