When the Media Are Privately Owned and Depend on Audience

question 51

Multiple Choice

When the media are privately owned and depend on audience ratings,televised sport events are "reproduced" in a way that usually emphasizes

• A)forms of soap opera storytelling.
• B)a critical perspective on sports and sport participants.
• C)how much work goes into preparing for a sport event.
• D)the specific technical skills of athletes.

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Definitions:

Organizational Delivery

The method or process through which a company provides its products or services to its customers.

Service Quality Dimensions

Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Responsiveness

The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.

Service Quality

A measure of how well the service level delivered matches customer expectations.