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Discuss two significant developments that have changed the way society views drugs.
Delivery Cycle Time
The total time taken from receiving a customer order to the delivery of the product or service to the customer.
Fill Orders
The process of completing a customer's purchase request by preparing and dispatching the requested products.
External Failure Cost
Expenses incurred when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and lost sales.
Quality Cost Report
Internal report that details the costs associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, and failure costs.
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