In the Context of Relationship Selling, Which of the Following

question 9

Multiple Choice

In the context of relationship selling, which of the following service quality dimensions has a more subtle influence than others?

• A)Reliability
• B)Responsiveness
• C)Assurance
• D)Empathy
• E)Tangibles

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Definitions:

Goods And Services

Products and activities that satisfy human wants or needs, which can be tangible (goods) or intangible (services).

Economists

Individuals dedicated to analyzing the creation, dissemination, and consumption patterns of goods and services.

Decisions

The act of making choices between alternatives to achieve a goal or solve a problem.

Efficiency

The extent to which resources are used in the most productive way possible to produce desired goods and services while minimizing waste or inefficiency.