Joyce Is Not Comfortable Going Online but Likes to Get

question 20

Multiple Choice

Joyce is not comfortable going online but likes to get detailed information about a product before buying it.She also prefers to order from home rather than going out to a store.Which of the following channels would Joyce find most suitable for obtaining product information?

• A)Kiosk
• B)Store
• C)Booth
• D)Catalogue
• E)The Internet

---

Definitions:

Organizational Situations

Unique sets of conditions, circumstances, or contexts within which organizations operate, affecting decisions and actions.

Situational Approach

Characteristics of the organizational setting influence people’s attitudes and behaviour.

Personality Characteristics

Enduring traits or qualities that describe an individual's typical behaviors and attitudes.

Activation Theory

A theory suggesting that effectiveness in activities and performance can be enhanced through the arousal or activation of the central nervous system.